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当试图在Linux上安装Vivado 2016.4时。
我只输入我的用户名和密码(确认它们是正确的并在网站上工作),并且由于未知异常而无法进行身份验证。 日志(下面的代码段)表示在身份验证期间从服务器收到500错误。 2017-06-29 17:48:40,003调试:k.b:? - 无法自动检测代理设置2017-03-29 17:48:40,021调试:k.b:? - XILINX_URL设置为http://www.xilinx.com/direct/swhelp2017-06-29 17:48:40,025 DEBUG:k.b:? - 将下载http://www.xilinx.com/direct/swh ... tInfo.dat2017-06-29 17:48:40,026 DEBUG:k.l:? - 下载到/tmp/TMP_LD_LIB_PATH2017-06-29-17-48-26-1498758506/1498758520009/installClientinfo.dat2017-06-29 17:48:40,026 DEBUG:k.l:? - 文件不存在或文件不完整/tmp/TMP_LD_LIB_PATH2017-06-29-17-48-26-1498758506/1498758520009/installClientInfo.dat,删除并从头开始下载.2017-06-29 17:48:40,028 DEBUG:kl :? - http下载:http://www.xilinx.com/direct/swhelp/installClientInfo.dat2017-06-29 17:48:40,257 DEBUG:k.l:? - 已成功下载http://www.xilinx.com/direct/swhelp/installClientInfo.dat。 下载了1415个字节,elapsedTime:0:0:0:02017-06-29 17:48:40,257 INFO:k.b:? - 验证互联网连接,可以连接到互联网.2017-06-29 17:48:40,257调试:k.b:? - 从以下位置加载安装客户端信息:/tmp/TMP_LD_LIB_PATH2017-06-29-17-48-26-1498758506/1498758520009/installClientInfo.dat2017-06-29 17:48:55,447 DEBUG:com.xilinx.installer.gui.panel。 installtype.InstallationTypeTwoOptionsPanel:? - 安装Web客户端版本2016.4有效.2017-06-29 17:48:55,467 DEBUG:com.xilinx.installer.gui.x :? - 开始使用新设置测试用户登录.2017-06-29 17:48:55,599 DEBUG:com.xilinx.installer.gui.x :? - testUserLoginWithNewSetting等待登录结果2016-06-29 17:48:5561 DEBUG:com.xilinx.installer.gui.x $ a:? - VALIDATE_LOGIN_CREDENTIALS2017-06-29 17:48:55,705 DEBUG:b.c:? - 发布网址(加密密码):https://secure.xilinx.com/webreg/oms_sso/authenticator?xilinxUserId = 2017-17-29 17:49:07,892 DEBUG:b.c:? - rspStatusCode:500 rspReason:Internal Server Error2017-06-29 17:49:07,895 DEBUG:b.c:? - 身份验证错误:发生了未知异常.b.b:发生了未知异常。 at bca(Unknown Source)at com.xilinx.installer.gui.x $ aa(未知来源)at com.xilinx.installer.gui.x $ a.doInBackground(未知来源)at javax.swing.SwingWorker $ 1.call( SwingWorker.java:295)java.util.concurrent.FutureTask.run(FutureTask.java:266),位于java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor)的javax.swing.SwingWorker.run(SwingWorker.java:334) .java:1142)java.util.concurrent.ThreadPoolExecutor $ Worker.run(ThreadPoolExecutor.java:617)at java.lang.Thread.run(Thread.java:745)2017-06-29 17:49:07,897 DEBUG :bc:? - 最后验证,关闭http client2017-06-29 17:49:07,897错误:com.xilinx.installer.gui.x $ a:? - 身份验证错误:发生了未知异常.2017-06-29 17:49:07,941 DEBUG:com.xilinx.installer.gui.x $ a:? - 无效的用户登录身份验证错误:发生了未知异常。 请验证您的用户名和/或密码,然后重试.2017-06-29 17:49:08,677 DEBUG:com.xilinx.installer.gui.x:? - testUserLoginWithNewSetting获得了登录结果 以上来自于谷歌翻译 以下为原文 When trying to install Vivado 2016.4 on linux. I only get as far as entering my username and password (confirmed they are correct and work on the website), and it fails to authenticate due to an unknown exception. The log (snippet below) indicates that it is getting a 500 error from the server during authentication. 2017-06-29 17:48:40,003 DEBUG: k.b:? - Could not auto detect proxy settings 2017-06-29 17:48:40,021 DEBUG: k.b:? - XILINX_URL is set to http://www.xilinx.com/direct/swhelp 2017-06-29 17:48:40,025 DEBUG: k.b:? - Will download http://www.xilinx.com/direct/swhelp/installClientInfo.dat 2017-06-29 17:48:40,026 DEBUG: k.l:? - Download to /tmp/TMP_LD_LIB_PATH2017-06-29-17-48-26-1498758506/1498758520009/installClientInfo.dat 2017-06-29 17:48:40,026 DEBUG: k.l:? - File not exists or incomplete file /tmp/TMP_LD_LIB_PATH2017-06-29-17-48-26-1498758506/1498758520009/installClientInfo.dat, deleting and starting download from scratch. 2017-06-29 17:48:40,028 DEBUG: k.l:? - http download: http://www.xilinx.com/direct/swhelp/installClientInfo.dat 2017-06-29 17:48:40,257 DEBUG: k.l:? - Successfully downloaded http://www.xilinx.com/direct/swhelp/installClientInfo.dat. Downloaded 1415 bytes, elapsedTime: 0:0:0:0 2017-06-29 17:48:40,257 INFO : k.b:? - Internet connection validated, can connect to internet. 2017-06-29 17:48:40,257 DEBUG: k.b:? - Loading install client info from: /tmp/TMP_LD_LIB_PATH2017-06-29-17-48-26-1498758506/1498758520009/installClientInfo.dat 2017-06-29 17:48:55,447 DEBUG: com.xilinx.installer.gui.panel.installtype.InstallationTypeTwoOptionsPanel:? - The install web client version 2016.4 is valid. 2017-06-29 17:48:55,467 DEBUG: com.xilinx.installer.gui.x:? - Start to test user login with new setting 2017-06-29 17:48:55,599 DEBUG: com.xilinx.installer.gui.x:? - testUserLoginWithNewSetting waiting for login results 2017-06-29 17:48:55,661 DEBUG: com.xilinx.installer.gui.x$a:? - VALIDATE_LOGIN_CREDENTIALS 2017-06-29 17:48:55,705 DEBUG: b.c:? - Post url (encrypted passwd): https://secure.xilinx.com/webreg ... Id= 2017-06-29 17:49:07,892 DEBUG: b.c:? - rspStatusCode: 500 rspReason: Internal Server Error 2017-06-29 17:49:07,895 DEBUG: b.c:? - Authentication error: An unknown exception occurred. b.b: An unknown exception occurred. at b.c.a(Unknown Source) at com.xilinx.installer.gui.x$a.a(Unknown Source) at com.xilinx.installer.gui.x$a.doInBackground(Unknown Source) at javax.swing.SwingWorker$1.call(SwingWorker.java:295) at java.util.concurrent.FutureTask.run(FutureTask.java:266) at javax.swing.SwingWorker.run(SwingWorker.java:334) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745) 2017-06-29 17:49:07,897 DEBUG: b.c:? - Authentication finally, close http client 2017-06-29 17:49:07,897 ERROR: com.xilinx.installer.gui.x$a:? - Authentication error: An unknown exception occurred. 2017-06-29 17:49:07,941 DEBUG: com.xilinx.installer.gui.x$a:? - Invalid User Login Authentication error: An unknown exception occurred. Please verify your User ID and/or Password and try again. 2017-06-29 17:49:08,677 DEBUG: com.xilinx.installer.gui.x:? - testUserLoginWithNewSetting got login results |
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17个回答
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检查此AR可能有助于调试此问题https://www.xilinx.com/support/answers/60118.html
谢谢和RegardsBalkrishan ----------------------------------------------- ---------------------------------------------请将帖子标记为 一个答案“接受为解决方案”,以防它有助于解决您的查询。如果一个帖子引导到解决方案,请给予赞誉。 以上来自于谷歌翻译 以下为原文 check this ARs it may help to debug this issue https://www.xilinx.com/support/answers/60118.htmlThanks and Regards Balkrishan -------------------------------------------------------------------------------------------- Please mark the post as an answer "Accept as solution" in case it helped resolve your query. Give kudos in case a post in case it guided to the solution. |
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AR中的任何内容都没有任何意义。
尽管出现错误消息,但我确信用户名/密码是正确的。 我已多次尝试,并验证它适用于xilinx.com。 500错误表明服务器端出现了问题。 以上来自于谷歌翻译 以下为原文 Afraid nothing in that AR seems relevant. Despite the error message, I am confident the username/password is correct. I have tried many times, and verified it works on xilinx.com. The 500 error suggests that something is going wrong server side. |
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检查安装指南https://www.xilinx.com/support/documentation/sw_manuals/xilinx2017_2/ug973-vivado-release-notes-install-license.pdfcheck其他文档以及https://www.xilinx.com/support/
文档导航/设计集线器/ dh0013-vivado安装和许可-hub.html 谢谢和RegardsBalkrishan ----------------------------------------------- ---------------------------------------------请将帖子标记为 一个答案“接受为解决方案”,以防它有助于解决您的查询。如果一个帖子引导到解决方案,请给予赞誉。 以上来自于谷歌翻译 以下为原文 check installation guide https://www.xilinx.com/support/documentation/sw_manuals/xilinx2017_2/ug973-vivado-release-notes-install-license.pdf check other documents as well https://www.xilinx.com/support/documentation-navigation/design-hubs/dh0013-vivado-installation-and-licensing-hub.htmlThanks and Regards Balkrishan -------------------------------------------------------------------------------------------- Please mark the post as an answer "Accept as solution" in case it helped resolve your query. Give kudos in case a post in case it guided to the solution. |
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尝试在Windows上安装Vivado 2017.2时,我收到相同的错误消息。
看起来Xilinx的服务器存在问题。 以上来自于谷歌翻译 以下为原文 I am getting the same error message when trying to install Vivado 2017.2 on Windows. It seems like Xilinx has an issue with their server. |
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我可以确认我遇到了同样的问题(Windows也是如此)。
这是与auth服务器的Xilinx问题。 记录如下。 2017-06-29 14:46:09,400 DEBUG:b.c:? - 发布网址(加密密码):https://secure.xilinx.com/webreg/oms_sso/authenticator?xilinxUserId = bretmattingly 2017-06-29 14:46:20,546 DEBUG:b.c:? - rspStatusCode:500 rspReason:内部服务器错误 2017-06-29 14:46:20,551 DEBUG:b.c:? - 身份验证错误:发生了未知异常。 b.b:发生了一个未知的异常。 在b.c.a(未知来源) 在com.xilinx.installer.gui.x $ a.a(未知来源) 在com.xilinx.installer.gui.x $ a.doInBackground(未知来源) 在javax.swing.SwingWorker $ 1.call(SwingWorker.java:295) 在java.util.concurrent.FutureTask.run(FutureTask.java:266) 在javax.swing.SwingWorker.run(SwingWorker.java:334) 在java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor $ Worker.run(ThreadPoolExecutor.java:617) 在java.lang.Thread.run(Thread.java:745) 2017-06-29 14:46:20,554 DEBUG:b.c:? - 最后验证,关闭http客户端 2017-06-29 14:46:20,554错误:com.xilinx.installer.gui.x $ a:? - 身份验证错误:发生了未知异常。 2017-06-29 14:46:20,592 DEBUG:com.xilinx.installer.gui.x $ a:? - 无效的用户登录身份验证错误:发生了未知异常。 请验证您的用户名和/或密码,然后重试。 以上来自于谷歌翻译 以下为原文 I can confirm I am suffering from the same issue (Windows as well). This is a Xilinx issue with the auth server. Logs below. 2017-06-29 14:46:09,400 DEBUG: b.c:? - Post url (encrypted passwd): https://secure.xilinx.com/webreg/oms_sso/authenticator?xilinxUserId=bretmattingly2017-06-29 14:46:20,546 DEBUG: b.c:? - rspStatusCode: 500 rspReason: Internal Server Error2017-06-29 14:46:20,551 DEBUG: b.c:? - Authentication error: An unknown exception occurred.b.b: An unknown exception occurred.at b.c.a(Unknown Source)at com.xilinx.installer.gui.x$a.a(Unknown Source)at com.xilinx.installer.gui.x$a.doInBackground(Unknown Source)at javax.swing.SwingWorker$1.call(SwingWorker.java:295)at java.util.concurrent.FutureTask.run(FutureTask.java:266)at javax.swing.SwingWorker.run(SwingWorker.java:334)at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)at java.lang.Thread.run(Thread.java:745)2017-06-29 14:46:20,554 DEBUG: b.c:? - Authentication finally, close http client2017-06-29 14:46:20,554 ERROR: com.xilinx.installer.gui.x$a:? - Authentication error: An unknown exception occurred.2017-06-29 14:46:20,592 DEBUG: com.xilinx.installer.gui.x$a:? - Invalid User Login Authentication error: An unknown exception occurred. Please verify your User ID and/or Password and try again. |
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谢谢你的借调。
如果来自Xilinx的某人可以确认或否认存在暂时中断,并且可能在解决时ping这里,那将会有所帮助。 以上来自于谷歌翻译 以下为原文 Thanks for seconding. If someone from Xilinx could confirm or deny there is a temporary interruption, and perhaps ping here when they are resolved, that would be helpful. |
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@ mcbridejc你能帮忙解决一下吗?
如果您尝试在此处打开支持帐户,是否在此过程的任何阶段都收到错误消息?https://secure.xilinx.com/webreg/accessDenied.do?group = service_portal 以上来自于谷歌翻译 以下为原文 @mcbridejc2 Could you help troubleshoot for me? If you attempt to open a support account here, do you get an error message at any stage of the process? https://secure.xilinx.com/webreg/accessDenied.do?group=service_portal |
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没有错误。
我已经连接了支持帐户。 尽管如此,它并没有太大的好处,因为似乎没有任何方式可以存入票; 它只是指引我到这些论坛。 以上来自于谷歌翻译 以下为原文 No errors. I have the support account already linked. It doesn't do much good though, because there doesn't appear to be any way to put in a ticket; it just directs me to these forums. |
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令人沮丧。
在尝试创建支持帐户时,我收到“我们无法满足您的请求,因为您的帐户导出合规性验证失败”。 这似乎极不可能,因为我住在美国,并使用此帐户下载Vivado安装程序。 我怀疑它与我们看到的500错误有关,但不确定。 不幸的是,这意味着我无法通知Xilinx我所看到的内容。 以上来自于谷歌翻译 以下为原文 Frustrating. I'm getting "We cannot fulfill your request as your account has failed export compliance verification" when attempting to create a support account. This seems extremely unlikely as I live in the U.S. and have used this account to download the Vivado installer. I suspect it's related to the 500 error we're seeing, but not sure. Unfortunately this means I have no way to notify Xilinx of what I'm seeing. |
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那么我们如何解决这个问题呢?
我在2016.2的linux安装中遇到了同样的问题,我一直处于停滞状态,直到我完成它。 我在本周早些时候在同一台计算机上安装了2017.1而没有问题。 确实很令人沮丧。 以上来自于谷歌翻译 以下为原文 So how do we get this resolved? I'm having the same issue with a linux install of 2016.2 and I'm at a dead stop until I can get it accomplished. I installed 2017.1 earlier in the week on the same computer without issue. Indeed very frustrating. |
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我的建议是有一个有工作支持帐户的人试图提交一张票,尽管OP声称只是把他送到了论坛。
我正在尝试使用2017.2的单文件下载选项进行解决,但我意识到这对许多人来说不是一个选项。 以上来自于谷歌翻译 以下为原文 My suggestion would be for someone with a working support account to attempt to file a ticket, though OP claims that just sent him to the forums. I'm attempting to workaround with the single-file download option for 2017.2 , though I realize this is not an option for many. |
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我可以确认尝试在Windows上安装Vivado 2017.2和2017.1时出现相同的错误消息。
以上来自于谷歌翻译 以下为原文 I can confirm the same error message appears when trying to install Vivado 2017.2 and 2017.1 on Windows. |
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在Windows中安装所有vivado版本时,我也有相同的错误消息
以上来自于谷歌翻译 以下为原文 I also have same error message when install all vivado version in Windown |
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刚尝试过,服务器似乎再次正常运行。
以上来自于谷歌翻译 以下为原文 Just tried yet again and server appears to be functional again. |
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目前我可以安装2016.04我不会改变任何东西。
我认为这个错误来自Xinlinx的服务器。 以上来自于谷歌翻译 以下为原文 Currently i can install 2016.04 I don't change anything. I think this error is from server of Xinlinx. |
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大家好,
我们确实在服务器端出现了问题,服务已经停止了一段时间,但现在这已经排序了,现在一切似乎都在运行。 对由此造成的任何不便表示歉意 祝你今天愉快。 亲切的问候, 阿纳托利柯伦 亲切的问候,Anatoli Curran,Xilinx威廉希尔官方网站 支持----------------------------------------- --------------------------------不要忘记回复,工作,并接受解决方案.---- -------------------------------------------------- ------------------- 以上来自于谷歌翻译 以下为原文 Hello All, We had indeed an issue at the server side where the service was down for a while, however this is now sorted and everything seems to be working now. Apologies for any inconvenience caused Have a nice day. Kind Regards, Anatoli Curran Kind Regards, Anatoli Curran, Xilinx Technical Support ------------------------------------------------------------------------- Don’t forget to reply, kudo, and accept as solution. ------------------------------------------------------------------------- |
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