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我在Core i3-2350M上内置了HD Graphics 3000（2015年的最新驱动程序，以及独立的GPU）。 操作系统是Windows 7 Pro SP1。 我正在使用连接到笔记本电脑的第二台显示器，显示器设置为刷新率为75 Hz的唯一活动屏幕。 当我试图在全屏模式下在软件视频播放器中播放电影时，愚蠢的图形驱动程序会随意将刷新率降至65 Hz。 奇怪的是，它只发生在播放器设置中设置的独占全屏模式。 这个选项对我很重要，必须开启。 另一个特点是它没有发生在以前版本的驱动程序（从2011年），只有新版本。 我希望英特尔代表告诉我它为什么会发生以及如何解决它。 以上来自于谷歌翻译 以下为原文 Hello! I have built in HD Graphics 3000 (latest driver from 2015, as well as the discrete GPU's) on Core i3-2350M. The OS is windows 7 Pro SP1. I'm using a second monitor attached to the laptop with the monitor set as the only active screen with a refresh rate of 75 Hz. When I'm trying to play a movie in a software video player in fullscreen mode, the stupid graphics driver is arbitrarily dropping the refresh rate to 65 Hz. Peculiar thing is that it happens only with the option Exclusive fullscreen mode set in the player's settings. This option is critical to me and must be on. Another peculiarity is it didn't happen with the previous version of the driver (from 2011), only with the new one. I want an Intel representative to tell me why it is happening and how to fix it. 
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你好VPupkin，谢谢你发帖;
为了帮助您更好地帮助您，请向我提供系统支持实用程序将生成的.txt文件。 要附加文件，您必须单击响应框右下角的“附加”选项.https：//downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows - 我希望尽快收到你的来信.Regards，Diego S. 以上来自于谷歌翻译 以下为原文 Hello VPupkin, Thank you for posting; it will be more than a pleasure to assist you. In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- I hope to hear from you soon. Regards, Diego S. |
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jerry1978 发表于 2018-11-28 16:48 我有不同的方式为您提供系统信息吗？ 我非常担心安装任何带有封闭源代码的额外软件。 以上来自于谷歌翻译 以下为原文 Is there a different way for me to provide you with the system information? I'm very wary about installing any extra software with closed source code. |
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您好VPupkin，感谢您的回复。在这种情况下，请向我们提供：英特尔®GPU的图形驱动程序版本和独立显卡的版本。二级显示器的品牌和型号视频播放器的名称和版本（软件）离散卡模型全系统模型（ 笔记本电脑）我希望很快收到你的消息.Regards，Diego S. 以上来自于谷歌翻译 以下为原文 Hello VPupkin, Thank you for your response. In this case, please provide us with : Graphics Driver version from Intel ® GPU and version from discrete graphic card. Secondary monitor’s brand and model Video player’s name and version (Software) Discrete card model Full system model (laptop) I hope to hear from you soon. Regards, Diego S. |
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jerry1978 发表于 2018-11-28 17:21 这里是： - 英特尔GPU驱动程序版本9.17.10.4229，日期为2015年5月26日 - Nvidia GPU驱动程序版本23.21.13.9135，日期为23.03.2018 - 监控（使用它作为主要）三星SyncMaster 795DF（CRT） - 播放器MPC-BE版本1.5.2（版本3788）beta + madVR渲染器版本0.92.14（此渲染器的错误完全附带） - GPU Nvidia GeForce GT 630M - 笔记本电脑联想Ideapad Z570（型号20095） 以上来自于谷歌翻译 以下为原文 Here it is: - Intel GPU driver version 9.17.10.4229 dated 26.05.2015 - Nvidia GPU driver version 23.21.13.9135 dated 23.03.2018 - monitor (using it as primary) Samsung SyncMaster 795DF (CRT) - player MPC-BE version 1.5.2 (build 3788) beta + madVR renderer version 0.92.14 (the bug comes with this renderer exactly) - GPU Nvidia GeForce GT 630M - laptop Lenovo Ideapad Z570 (model 20095) |
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Oo一笑 发表于 2018-11-28 17:35 您好VPupkin感谢您的回复。基于您拥有的组件，驱动程序版本和您正在运行的操作系统，我们的故障排除选项将非常有限，因为最后提到的是交互式支持（OS）。在这种情况下，我们 强烈建议您回滚到2011年以前的驱动程序版本，这些驱动程序版本在全屏模式下没有出现任何实际视频播放器问题，请参见显示和视频图形：https：//pcsupport.lenovo.com/cz/en / products / laptops-and-netbooks / ideapad-z-series-laptops / ideapad-z570 / downloads同样，我们建议您联系OEM和软件开发人员，以便他们可以使用他们的系统和测试版处理问题复制 MPC-BE *。您可以尝试的另一件事是在渲染器版本0.92.14之前查找madVR *版本。这是联想支持联系人：https：//support.lenovo.com/cz/en/I 希望这有帮助.Regards，Diego S. 以上来自于谷歌翻译 以下为原文 Hello VPupkin Thank you for response. Based on the components that you own, driver versions and OS that you are running, our troubleshooting options are going to be pretty limited as the last one mentioned is out of interactive support (OS). In this case we strongly suggest you to roll back to the previous driver versions from 2011 that did not present any issue with the actual video player in full screen mode, found here under Display and Video Graphics: https://pcsupport.lenovo.com/cz/en/products/laptops-and-netbooks/ideapad-z-series-laptops/ideapad-z570/downloads As well, we recommend you to contact both OEM and software developer, so they can work on the issue replication with their system and the beta version of MPC-BE*. Another thing that you can try is to look for a version of the madVR* prior the renderer version 0.92.14. Here’s Lenovo support contact: https://support.lenovo.com/cz/en/ I hope this helps. Regards, Diego S. |
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jerry1978 发表于 2018-11-28 17:53 迭戈，我知道我可以回滚到以前的驱动程序版本，而且我也知道联想支持的地址是什么，我可以在不与你交谈的情况下尝试所有这些，但这在这里都无关紧要。 我希望系统能够与新驱动程序一起使用，联想并没有帮助我。 我写信给你的原因是这个错误是你的司机的错。 具有任何渲染器的播放器本身不会降低刷新率，并且如果没有明确的顺序，操作系统不会丢弃它。 这是你的驱动程序，我在论坛上看到了其他所有者对此的抱怨。 而且，由于您是驱动程序开发人员，您必须查看驱动程序的代码并找出原因究竟发生的原因或驱动程序执行此操作的原因。 因此，我希望您停止将责任转移给其他人，您肯定会尝试这样做，请联系您的驱动程序开发人员并找出此行为的原因。 以上来自于谷歌翻译 以下为原文 Diego, I know it well that I can rollback to a previous driver version and also am I aware what the address of Lenovo support is, and I could try it all without talking to you, but this is all irrelevant here. I want the system to work with the new drivers, and Lenovo isn't helping me with that. The reason I wrote to you is that this bug is your driver's fault. The player with any renderer is not dropping the refresh rate by itself and the OS is not dropping it without an explicit order. It's your driver that does it, and I saw the other owner's complaints about it on the forums. And as you are the driver developer, you must check out the driver's code and find out why exactly it is happening or what reason can make the driver do such an act. So I want you to stop shifting responsibility on someone else, which you are definitely trying to do, contact your driver developers and find the reason of this behaviour. |
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cd340823 发表于 2018-11-28 18:10 您好VPupkin，感谢您的回复。在这种情况下，2015版本：15.28.24.4229（最新）的驱动程序只是通用驱动程序，不是为您的OEM设备定制的。另一方面，我们分享的20111年的驱动程序 是为您的设备定制的，这是建议联系您的计算机制造商进行问题复制的地方。在这种情况下，我们不保证为不再支持的操作系统提供新的驱动程序版本（或修复）。我希望 这有助于，问候，迭戈S. 以上来自于谷歌翻译 以下为原文 Hello VPupkin, Thank you for your response. In this case our drivers from 2015 Version: 15.28.24.4229 (Latest) are only generic drivers, that are not customized for your OEM equipment. On the other hand, the drivers from 20111 that we shared are customized for your device, that’s where the recommendation to contact you computer manufacturer for issue replication is coming from. In this case we do not guarantee to provide a new driver version (or fix) for an OS that is not longer supported. I hope this helps, Regards, Diego S. |
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jerry1978 发表于 2018-11-28 18:17 通用和定制是什么意思？ 究竟是什么定制的，谁定制的？ 这个通用的用途是什么？ 你叫OEM设备是什么？ 笔记本电脑？ 它的其他组件？ 以上来自于谷歌翻译 以下为原文 What do you mean by generic and customized? What exactly is it customized for and who customizes it? And what is this generic intended for? And what are you calling OEM equipment? The laptop? Its other components? |
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您好VPupkin感谢您的回复。当我们说OEM时，我们会询问您的原始设备制造商（Lenovo *）在这种情况下，Lenovo *制造，销售和支持基于英特尔®威廉希尔官方网站 的计算机系统，例如您的英特尔®酷睿™i3 -2350M，具体而言。 如果您遇到问题或对计算机系统有疑问，系统制造商是最佳支持来源。英特尔®提供通用版本的软件和驱动程序，这些版本适用于基于英特尔®的系统和英特尔® 图形控制器。 但是，我们的通用驱动程序缺少您的OEM提供的自定义和数字品牌.OEM驱动程序可能已更改功能，合并自定义或进行其他更改以便与您的系统一起使用。我希望这有帮助.Regards，Diego S. 以上来自于谷歌翻译 以下为原文 Hello VPupkin Thank you for your response. When we say OEM, we refer to your Original Equipment Manufacturer (Lenovo*) In this case, Lenovo* manufactures, sells, and supports computer systems based on Intel® technology such as your Intel® Core™ i3-2350M, to be specific. If you are experiencing issues with, or have questions about your computer system, the system manufacturer is the best source of support. Intel ® provides generic versions of software and drivers, these versions are intended to work on Intel® based systems, and Intel ® graphic controllers. However, our generic drivers are missing of customizations and digital brandings provided by your OEM. OEM drivers may have altered features, incorporated customizations, or made other changes in order to work with your system. I hope this helps. Regards, Diego S. |
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jerry1978 发表于 2018-11-28 18:50 您说驱动程序适用于基于Intel的系统和Intel图形控制器。 我的英特尔CPU采用英特尔嵌入式显卡和主板上的英特尔芯片组，所以它完全基于英特尔，你负责驱动程序无需任何自定义工作。 什么不起作用，我问你？ 以上来自于谷歌翻译 以下为原文 You say drivers are intended to work on Intel based systems, and Intel graphic controllers. I have an Intel CPU with Intel embedded graphics and an Intel chipset on the motherboard, so it's completely Intel based and you are responsible for the driver to work on it without any customizations. What is it not working, I'm asking you? |
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cd340823 发表于 2018-11-28 19:10 你被告知上面要做什么。 你的顽固不会让你到任何地方。 请勿安装从英特尔站点下载的驱动程序。 从您的电路板/系统制造商提供的驱动程序开始。 内容S 以上来自于谷歌翻译 以下为原文 You were told what to do above. You obstinance is not going to get you anywhere. Do not install drivers downloaded from the Intel site. Start with the drivers that were provided by your board/system manufacturer. ...S |
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首先，我问迭戈，不是你。 其次，我的“顽固性”实际上是公司要求他们正确回应产品的要求。 第三，你正在做的事情被称为倡导，这在这里既令人作呕又无关紧要。 那个男人没有聘请你作为辩护律师而且可以自己说话。 所以，如果你在这里没有什么有用的话，请保持安静。 如果您继续发布不相关的帖子，我会报告您违反规定。 为了论证的缘故 - 那些制造商的司机是。 我在使用它们时遇到了同样的问题，此外它们导致了很高的DPC延迟，严重影响了视频播放。 AL Hill编辑语言用法。 以上来自于谷歌翻译 以下为原文 First, I asked Diego, not you. Second, my "obstinance" is actually a demand of the company to respond for their product properly. Third, what you are doing is called And for argument's sake - those manufacturer drivers are Edited by AL Hill for language usage. |
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Oo一笑 发表于 2018-11-28 19:35 VPupkin，我们这里有规则，你不能决定做什么，谁可以回应，以及你使用的语言。 文件 以上来自于谷歌翻译 以下为原文 VPupkin, we have rules here, and you do not get to dictate what is done, who can respond, and the language that you use. Doc |
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Oo一笑 发表于 2018-11-28 19:35 您好VPupkin，感谢您的耐心等待。请注意，英特尔®停止支持英特尔高清显卡3000.这意味着我们不再需要解决此平台上的错误或问题。 我将为其他社区成员打开这个主题并尝试提供帮助，但不要指望英特尔支持人员提供进一步的帮助。有关英特尔高清显卡3000终止公告的更多详情，请访问：https：// www .intel.com / content / www / us / en / support / articles / 000005733 / graphics-drivers.html我希望这有帮助.Regards，Diego S. 以上来自于谷歌翻译 以下为原文 Hello VPupkin, Thank you for patience. Please note that Intel ® stopped supporting the Intel HD Graphics 3000. What this means is that we are no longer going to address bugs or issues on this platform. I'll leave this thread open for other community members to chime in and try to help, however do not expect further assistance from the Intel Support Staff. For more details on Intel HD Graphics 3000 discontinuance announcement, please visit: https://www.intel.com/content/www/us/en/support/articles/000005733/graphics-drivers.html I hope this helps. Regards, Diego S. |
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