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嗨，我一直在我的Intel-NUC6CAYH上运行Ubuntu伙伴18.04没有任何问题，wifi已经正常，速度很快。
我今天打开它并且根本没有wifi，甚至没有检测到无线芯片，唯一的变化是最近购买的u*** 3集线器，我在上次启动时插入了它。 在此之前我还买了一台东芝u*** 3 64GB闪存盘，但是当我插入任何端口时我的NUC都没有认出来，我买了一台功能完美的Sandisk u*** 3 64GB，但当我把东芝闪存盘插入我的新款时 u*** 3 hub它工作了。 我注意到的另一件奇怪的事情是，当我将闪存驱动器插入集线器时，我的屏幕会瞬间消失。 我尝试了我的live cd但仍然没有无线连接，u***集线器或东芝闪存驱动器是否可以禁用我的wifi适配器，或者这可能是硬件故障，是否可以确定bios中的无线状态，谢谢。 以上来自于谷歌翻译 以下为原文 Hi, I‘ve been running Ubuntu mate 18.04 on my Intel-NUC6CAYH without any issues, wifi has been normal with good speeds. I turned it on today and no wifi at all, no wireless chip even detected, the only change has been a recently purchased u*** 3 hub that I plugged in on my last boot up. I also bought a Toshiba u*** 3 64GB flash drive before this, but it was not recognized by my NUC when plugged into any port, I bought a Sandisk u*** 3 64GB one which worked perfectly, but when I plugged the Toshiba flash drive into my new u*** 3 hub it worked. The other strange thing I noticed was my screen blacks out for a split second when I plug a flash drive into the hub. I tried my live cd but still no wireless connectivity, could the u*** hub or the Toshiba flash drive disable my wifi adaptor or could this be a hardware failure, is it possible to determine wireless status in the bios, thanks. 
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9个回答
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你好ricky65，
感谢您的发表。 在这种情况下，我们的建议是解决您使用无线适配器和USB闪存盘时遇到的问题。 由于您使用的是Linux，因此需要查看https://ubuntuforums.org/或Ask Ubuntu以获得点对点帮助。 BIOS中没有选项可以检查无线状态。 有关更多信息：Linux *支持英特尔®NUC 艾米C. 英特尔客户支持威廉希尔官方网站 人员 根据与英特尔公司的合同 以上来自于谷歌翻译 以下为原文 Hello ricky65, Thank you for posting. Our recommendation in this case is to troubleshoot the issue you are facing with the wireless adapter and the USB flash drive. Since you are using Linux, you need to check with https://ubuntuforums.org/ or Ask Ubuntu for peer to peer assistance. There is no option in the BIOS to check wireless status. For more information: Linux* Support for Intel® NUC Amy C Intel Customer Support Technician Under Contract to Intel Corporation |
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感谢您的回复，我已经在许多Linux和Ubuntu论坛上完成了所有问题，然后在英特尔论坛上发布，检查硬件，无线适配器等所有命令，将其显示为缺失或禁用，我只需要 知道是否可以在BIOS中检查或启用此功能。 不仅仅是Ubuntu，使用运行Windows 10的英特尔NUC的另一个人在使用USB 3集线器后也遇到了同样的问题。 网上有很多帐户提到停止wifi和蓝牙的u*** 3设备，根据一些经验丰富的PC制造商甚至可能损坏硬件，他们建议人们避免使用u*** 3设备并且只使用u*** 2。 以上来自于谷歌翻译 以下为原文 Thank you for your reply, I have done all of the trouble shooting on many Linux and the Ubuntu forums before posting on the Intel forum, all commands to check the hardware, wireless adaptor etc, show it as missing or disabled, I just needed to know if this could be checked or enabled in the bios. It is not just Ubuntu, another person using a Intel NUC running Windows 10 has the same problem after he used a u*** 3 hub. There are many accounts online refering to u*** 3 devices stopping wifi and bluetooth, this could even damage hardware according to some experienced pc builders and they advise people to avoid u*** 3 devices and only use u*** 2. |
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cd340823 发表于 2018-10-19 10:28 您能否告诉我们您正在使用的USB 3设备的部件号？ 艾米C. 英特尔客户支持威廉希尔官方网站 人员 根据与英特尔公司的合同 以上来自于谷歌翻译 以下为原文 Can you please let us know the part number of the USB 3 devices you are using? Amy C Intel Customer Support Technician Under Contract to Intel Corporation |
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Anker USB 3型号AK-A7507011（Gen1）型5000 Mbits。 我认为它是USB 3引起许多主板的问题。 以上来自于谷歌翻译 以下为原文 Anker USB 3 Model AK-A7507011 (Gen1) Type 5000 Mbits. I think it's USB 3 causing the problem with many motherboards. |
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谢谢ricky65。 我建议删除所有输入设备以测试无线是否正常工作。 如果是，请一次测试一个输入设备以找到可能导致问题的输入设备。 由于英特尔无法保证所有第三方设备都能正常运行，因此我们建议使用经英特尔或其他客户验证的产品。 以下是当前列表的链接：http：//compatibleproducts.intel.com/ProductDetails?prodSearch=True&searchTerm=Intel%C2%AE%20NUC%20Kit%20NUC6CAYH#+ 艾米C. 英特尔客户支持威廉希尔官方网站 人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Thanks ricky65. I recommend to remove all input devices to test if the wireless works. If it does, test one input device at a time to find the one that may be causing the issue. Since Intel cannot guarantee all third party devices will work, we recommending using products validated by Intel or other customers. Here is the link to the current list: http://compatibleproducts.intel.com/ProductDetails?prodSearch=True&searchTerm=Intel%C2%AE%20NUC%20Kit%20NUC6CAYH#+ Amy C Intel Customer Support Technician Under Contract to Intel Corporation |
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很抱歉没有尽快回复，我已经尝试删除所有设备等，将重新安装Ubuntu和麻烦拍摄，当我有更多的时间。 我感谢你的帮助，希望它不是硬件故障，当我发现问题时会发帖，谢谢。 以上来自于谷歌翻译 以下为原文 Sorry for not replying sooner, I have tried removing all devices etc, will reinstall Ubuntu and trouble shoot when I have more time. I appreciate your help, hopefully it isn't a hardware failure, will post when I find the problem, thank you. |
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cd340823 发表于 2018-10-19 11:18 不要担心65！是的，请让我知道它是怎么回事。 艾米C. 英特尔客户支持威廉希尔官方网站 人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Don't worry ricky65! And yes, please let me know how it goes. Amy C Intel Customer Support Technician Under Contract to Intel Corporation |
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嗨，在很多系统恢复并将我的USB集线器更改为类型2之后，我的wifi又回来了，不确定它是否是u*** 3硬件问题，当将USB闪存驱动器插入集线器时，还会干扰hdmi输出，
或者是集线器的电源问题，另一个人在亚马逊上留下了关于它如何搞砸了他的Windows电脑的同一产品的评论，需要完全重新安装。 所以它可能只是一个质量控制问题而我的是一个错误的问题。 感谢您的耐心和帮助。 以上来自于谷歌翻译 以下为原文 Hi, after a lot of system restores and changing my u*** hub to a type 2 my wifi is back, not sure if it was a u*** 3 hardware issue, there was also interference with hdmi output when plugging a u*** flash drive into the hub, or a power issue with the hub, another person left a review of the same product on Amazon about how it messed up his Windows pc, full reinstall needed. So it could just be a quality control issue and mine was a faulty one. Thank you for your patience and help. |
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A493481244 发表于 2018-10-19 11:52 Surericky65，不客气。 我很高兴听到Wi-Fi恢复，并且您能够将问题追踪到集线器。 如果您需要进一步的帮助，请告诉我们。 艾米C. 英特尔客户支持威廉希尔官方网站 人员 根据与英特尔公司的合同 以上来自于谷歌翻译 以下为原文 Sure ricky65, you're welcome. I am glad to hear the Wi-Fi is back and that you were able to track down the issue to the hub. If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation |
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