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我去年买了一台NUC7i3BNK。 一切都很好,直到我将Windows 10更新到今年早些时候的最新版本。 现在的问题是我以某种方式丢失了我的音频到BH9530TW。 视频仍然很好但我的NUC甚至不再显示任何输出声音设备。 当我直接将其连接到电视时,可以正确识别音频。 通过我做的任何更新(BIOS,HDMI,进一步的操作系统更新,图形/声音驱动程序),问题仍然存在。 知道我能做些什么来恢复声音吗? 我附上了英特尔软件的详细报告。 谢谢 Report.txt.zip 21.5 K. 以上来自于谷歌翻译 以下为原文 Hi I've bought some time last year a NUC7i3BNK. Everything was all nice and working until I updated my Windows 10 to the latest version earlier this year. The issue now is that I somehow lost my audio to the BH9530TW. Video is still all fine but my NUC doesn't even display any output sound device anymore. When I directly connect it to my TV, the audio is correctly recognized. The issue persisted through any updates I did (BIOS, HDMI, further OS updates, Graphics / Sound driver). Any idea what I can do to bring my sound back? I've attached the detail report from the intel software. Thanks
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Caromina:我们会帮助你解决这个问题。请右键点击右下角显示的音量图标,然后选择“播放设备”,你能看到那里列出的电视吗?。据报道,
NUC上的BIOS是0063,我们的网站上有更多版本可供使用,因此,为了解决这个问题,我们可以对最新的版本进行BIO更新,即0069:https://downloadcenter.intel.com/ 产品/ 95069 / Intel-NUC-Kit-NUC7i3BNKhttps://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html我们也可以尝试安装图形驱动程序版本24.20.100.6229 :https://downloadcenter.intel.com/download/28114/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NUC-Kit-NUC7i3BN-NUC7i5BN-NUC7i7BN?product = 95069如果问题仍然存在, 然后我们可以测试驱动程序25.20.100.6323:https://downloadcenter.intel.com/download/28180/Intel-Graphics-Driver-for-Windows-10?product=96551你确定电缆连接正确吗?你有吗? 选择使用另一个 HDMI连接线?您是否有机会将NUC连接到另一台显示器或电视?在以下链接中,您可以找到有关HDMI音频的更多详细信息:https://www.intel.com/content/www/us/en/support /articles/000006796/mini-pcs.htmlRegards,Alberto R.Intel与英特尔公司签订合同的客户支持威廉希尔官方网站 人员 以上来自于谷歌翻译 以下为原文 Caromina: We will assist you with this matter. Please right click on the icon of volume that is showing on the lower right corner, then select "playback devices", are you able to see the TV listed there?. According to the report, the BIOS on the NUC is 0063, there are more versions available in our web site, so, to try to fix this problem we can do a BIO update to the latest one which is 0069: https://downloadcenter.intel.com/product/95069/Intel-NUC-Kit-NUC7i3BNK https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html We can also try to install graphics driver version 24.20.100.6229: https://downloadcenter.intel.com/download/28114/Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NUC-Kit-NUC7i3BN-NUC7i5BN-NUC7i7BN?product=95069 If the problem persists, then we can test driver 25.20.100.6323: https://downloadcenter.intel.com/download/28180/Intel-Graphics-Driver-for-Windows-10?product=96551 Are you sure the cable is properly connected? Do you have the option to use another HDMI cable? Do you have the chance to connect the NUC to another monitor or TV? In the following link you will find further details about HDMI audio: https://www.intel.com/content/www/us/en/support/articles/000006796/mini-pcs.html Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation |
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jerry1978 发表于 2018-10-16 07:05 你好 谢谢回答。 我可以说的一些事情: - 我在报告后几个小时成功更新了BIOS,遗憾的是没有效果。 - 必须连接电缆,否则不会有任何视频输出。 - 我在LG和NUC之间测试了两种不同品牌的HDMI线缆,但也没有成功。 - 我的电视上的NUC就像上一篇文章中说的那样,问题就在于我的LG。 我将在接下来的几天尝试不同的图形驱动程序,并再次在此处发布我的结果。 问候 Caromina 以上来自于谷歌翻译 以下为原文 Hello Thanks for answering. A few things I can already say: - I've updated the BIOS successfully a few hours after I took the report, unfortunately no effect. - The cable has to be connected otherwise there would not be any video output. - I have two different brands of HDMI cables that I tested between my LG and the NUC, no success either. - The NUC on my TV works as said in the previous post, the issue is just with my LG. I'll try the different graphics driver in the next days and post my result here again. Regards Caromina |
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Caromina:非常感谢您让我们知道这些细节。完美,花点时间,一旦有机会,请告诉我们结果.Regards,Alberto R.Intel客户支持威廉希尔官方网站 人员与英特尔公司签订合同 以上来自于谷歌翻译 以下为原文 Caromina: Thank you very much for letting us know those details. Perfect, take your time, once you get the chance please let us know the results. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation |
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